Q: What is a giclée?
A: A giclée is a high-quality digital print produced on acid-free, archival paper such as watercolor paper or canvas. The image is created using fade-resistant inks that are sprayed onto the media, ensuring longevity and preservation. It's important to note that a giclée print doesn't have to be exclusively on canvas. You have the flexibility to refer to it as either a giclée or a fine art inkjet print, as both terms are widely accepted today. The choice between the two depends on how you wish to market your prints. (By the way, it's pronounced gee-KLAY, but the pronunciation isn't crucial.) It's worth mentioning some common misspellings of giclée, which include gliche, glichee, gleechay, geeclay, giclie, gicle, gleechee, gilee, glacee, gillee, and ciglee, but the correct spelling is giclée.

Q: How much will my print cost?
A: This is the formula to calculate the price of a print

• LENGTH (inches) x WIDTH (inches) = TOTAL then divide TOTAL by 144 to get TOTAL SQUARE FEET

• Multiply TOTAL SQUARE FEET x $28 if it's a first print and x $22 if it's an additional copy from the same file

• Minimum print price charge of 1.5 square feet ($42.00 first print, $33.00 additional print)

• File submissions downloads, digital preparation fee: First 15 minutes, no charge!

Here is our handy print price calculator to save you from doing some of the math, and here is a price sheet with more common prices. 

Q: What are my paper or canvas choices for giclées?
A: You can see what we offer and always have in stock on this page and request samples mailed to you. We can print on special papers on request but you must supply us with the paper. You will still be charged full print pricing. Please contact us first to discuss.

Q: Are the canvas prints you make mounted on canvas stretchers?
A: We do not offer canvas stretching services. Your canvas prints will be supplied to you with needed extra white or imaged border for stretching if that is what your plans are. We can recommend some local frame shops who can stretch the canvas on stretchers if needed. Or if we are shipping to you any local framer to you can perform this process.

Q: Do you offer deckle edges for giclées?
A: We do not, but it is not that hard for you to do. You will just need to order your print with some extra border width. Here is an online video that shows how to do it. You will need a sturdy ruler, a q-tip, some water, and a flat surface to work on.

Q: I am new to digital printing--how does this work?
A: We either start with a digital file from you, or by making a high resolution scan/digital capture of your flat artwork or film. You can send us digital files online, bring in media in person, or send us materials in the mail. If you are preparing your digital files for us, please see the information on specs below. We use color management workflows throughout the process.

The next step involves our own extensive in-house proofing to make sure your image looks its best. Many adjustments are made between the digitization stage and the printing stage, and we do side-by side comparisons under controlled lighting. If you are getting a 16"x20" print or larger, you may look at an 8 1/2"x 11" proof first to approve tone and color (it remains our property as a match print).

After you have approved (or declined to receive) proof, we make your final print with extreme attention to detail. Digital preparation fee: First 15 minutes, no charge.

Q: What specs should I follow when I send you a digital file for giclée printing?

• Resolution of 360 ppi would be best, 8 or 16 bit, at the final size your image will be printed. If not possible, at least 100 ppi at final size is required for a good looking print

• RGB color mode for color prints - ProPhoto RGB Photoshop/Lightroom working color space

• Grayscale gamma 2.2 - Photoshop working color space for black and white prints

• If borders are required, please add to your image size, or let us know and we can do it for you

• Flatten any layers, no alpha channels

• Any file format Photoshop can read, we prefer .TIFF files

• If you can't prepare your own files, we can help you, just give us a call or include detailed instructions on the order form

Q: How many dots per inch do your giclée printers output?
A: Our printers output 2880 dots per inch (DPI). DPI is not what images are, images are in pixels per inch (PPI). So if you have an image at 360 PPI the printer software/hardware will interpolate the printing to 2880 DPI. Images with higher than 360PPI, do not make a better print. Excess resolution will just get ignored by the printer process, it’s all about the math.

Q: How long does it take to get scans/digital capture only of my artwork?
A: That really depends on our workload/schedule. The number of pieces also determine turnaround time. We do offer drop-off and wait scan services for an additional fee of 100%, must be scheduled in advance. For us to do the highest quality scans/digital capture, it takes time. Please plan accordingly.

Q: What kinds of original artwork can you reproduce beside photographs? 
A: Still River Editions can scan/digital capture flat artwork up to 60"x72" including but not limited to watercolor, pastel, mixed-media, pen, pencil, paint, charcoal, quilt and fiber art, collage, monoprint, etching, woodcut, linocut, letterpress, silkscreen, encaustic, and pretty much anything that is two-dimensional and has a limited reflectivity. Best to have work scanned/digital captured before any final heavy varnish is applied. Originals should be removed from framing and matting before bringing to us. Artwork must be dry.

Q: Do you photograph artwork? 
A: Yes, and no. We do not use a conventional single camera setup, but we do create high-resolution digital images (scans/digital capture) from your flat artwork up to up to 60”x72”. We use our Cruse Scanner. Some slight dimensionality is ok, but we can't scan/digital capture sculptures or 3 dimensional art.

Q: What types of media do you accept digital files on?
A: We accept data CDs, data DVDs, Compact Flash Cards, USB Sticks, Portable Hard Drives, and Smart Media Cards.

Q: Can I e-mail a file to Still River Editions?
A: You can, if the file is not too big. Most mail servers, especially AOL, have limits on size of files that can be sent attached to an e-mail. A more reliable way would be to using our easy way to upload webpage. Please contact us first for a code word to use. If you're having trouble, please call or email us and we'll walk you through it.

Q: I am not sure if the file I have will "hold up" to the size print I want, can it be made to any size?
A: Yes and no. File size has something to do with it but there are many other factors involved. The amount of detail in an image, the original ISO setting (if a camera file), the quality of the scan (if a scanned image), the media to be printed on, the expectations of you the artist as to what is acceptable, and the distance the final print will be viewed at. Please call us to discuss your needs. You might need to send us the file first to examine.

Q: How should I store or display my prints?
A: To ensure the long-term preservation of your prints, follow these steps:

1. Remove the prints from their temporary packaging (such as cardboard backing or envelopes) provided by us.

2. Transfer them to an archival (acid-free) box. This will protect them from environmental factors that could cause deterioration.

3. Consider using archival interleaving paper to separate individual prints within the box. Alternatively, you can utilize the clear sleeves that the prints originally came in.

4. Store your prints exclusively with other digital prints of the same type. This will prevent any potential chemical reactions or interactions that could damage the prints.

5. If you plan to frame the prints, use only archival and acid-free materials for framing. This ensures that no harmful substances will come into contact with the prints.

6. Be mindful of the surroundings where the prints will be displayed. Avoid exposure to paint, chemical fumes, smoke, tape, or any acid-containing substances, as these can gradually degrade the quality of the prints.

7. Protect the prints from UV exposure by keeping them away from direct sunlight and certain types of indoor lighting. Prolonged exposure to UV rays can cause fading and deterioration over time.

8. When selecting a framing method, choose one that provides a barrier against external factors that may harm the print's longevity.

9. It's important to note that even though we use archival inks and media for printing, displaying prints in less than ideal conditions may still lead to a shortened lifespan.

10. If you find yourself needing to display prints in less-than-ideal conditions, be aware that their longevity may be compromised. Take extra precautions to minimize any potential damage.

By following these guidelines, you can enhance the preservation of your prints and ensure their long-term quality.

Q: How should I store my data DVDs?
A: Upon receiving the data DVD containing your archived files, it is important to note that you assume responsibility for their safekeeping. To ensure their longevity, we recommend following these guidelines:

1. Storage: Keep your data DVD in a cool, dark, and dry place, away from excessive humidity or direct sunlight. It is advisable to utilize archival sleeves specifically designed for long-term storage.

2. Labeling: Remember to label your disks clearly. When writing on the data DVD, use only ink that is approved for this purpose, or alternatively, label the sleeves of the disks.

3. Longevity: For optimal preservation of your files, it is recommended to transfer your archives to new disks after a certain number of years. This practice helps mitigate potential degradation issues and ensures the continued accessibility of your data.

4. Duplicate Copies: As an added precaution, consider creating a duplicate copy of your data DVD and store it off-site in a secure location. This safeguard will help protect your files in case of loss, damage, or any unforeseen circumstances.

Please keep in mind that these data DVDs contain the necessary files for future printing of your project. Therefore, it is essential to retain them for any future printing requirements.

Q: How do I make an edition of a piece of artwork or photograph?
A: Some suggestions:

1. Research and Explore: Take some time to browse the web and see what your peers are doing in terms of limited editions. This can give you valuable insights and ideas to consider for your own approach.

2. Find What Works for You: Choose a method that suits your needs and preferences. There are various ways to handle limited editions, such as setting a specific number of prints or creating time-limited editions. Select an approach that aligns with your artistic vision and goals.

3. Keep Accurate Records: It's crucial to maintain detailed records of the number of prints made during the edition. This record-keeping helps ensure the integrity of your limited edition. Create a system that allows you to easily track and manage the prints.

4. Commit to the Limit: Once the edition is complete, faithfully adhere to the predetermined limit. By doing so, you maintain the exclusivity and value of your limited edition. Consider signing your work and clearly indicating the edition number on either the front or back, depending on your preference.

5. Understand Legal Requirements: Laws regarding limited editions can vary depending on your state or country. Before proceeding, familiarize yourself with the relevant regulations to ensure compliance with any legal obligations. This step will help you avoid any potential issues down the line.

Remember, the primary goal of creating limited editions is to offer unique and collectible pieces to your audience. By following these steps and finding your own approach, you can successfully manage limited editions while maintaining the integrity of your artwork.

Q: Do I need to have a Certificate of Authenticity for editioned giclée prints?
A: In addition to being a legal requirement in certain states, many artists and galleries believe that a certificate of authenticity enhances the value of a print by certifying its provenance and providing detailed information about the artwork and edition. Our certificate includes essential details such as the total number of prints in the edition, the specific number of the print purchased by the buyer, the type of paper used for printing, the original medium of the artwork, and the signatures of both the artist and printer. Furthermore, it includes the title of the piece, a description, and the date of printing.

Please note that some states mandate certificates of authenticity to be presented during the sale of fine art. While Connecticut does not currently have this requirement, New York does. Therefore, it is important to familiarize yourself with your state's legal obligations and ensure compliance with any specific language required in your certificates. At Still River Editions, we provide Certificates of Authenticity upon request, and there is no additional charge. You can click on the thumbnail to view a sample.

Q: I have old/damaged photos and/or negatives--what can you do to restore them and make high quality prints?
A: First we have a brief consultation with you to go over what you'd like us to retouch, and we'll give you an estimate on our services ($75 per hour with a 1/2 hour minimum plus scanning and printing costs). We scan/digital capture your original, and then work on it in Photoshop to repair the damage. Prints are priced at our normal prices. Store your originals in dry, dark places, in acid-free materials in order to minimize the progression of damage.

Q: Do you do touchups on blemishes or other problems on digital photos?
A: Yes we do touch ups on blemishes, wrinkles, power lines, bad lawns--you name it, we'll retouch it. Senior and other portraits, weddings, family photos, and your client’s photos. 

Q: If I leave my original artwork with you, will it be safe?
A: Yes, our facilities are fire/burglar protected and insured. All artwork is protected while stored here in a safe, dry location.

Q: I already have a digital file of my artwork, do I need to have it scanned/digital capture? 
A: In order to make the best possible reproduction of your art, it is recommended to have us scan/digital capture your original. If you already have a professional-quality photograph (digital or film) of your artwork, we can work from it. If you still have your original it is best to bring it in along with the film in order to match colors. 

Q: Do you offer print mounting?
A: Still River Editions offers mounting for prints we make on 3/16" Gatorfoam® up to 40"x60" We currently only offer mounting for prints made by Still River Editions (we can mount others, but if damages occur, Still River Editions will not be responsible). Our Gatorfoam® is black on the back and inside core. The back is coated with a coating to prevent moisture infiltration.

Q: If I print my image at a certain size, why will it be cropped?
A: The ratio of the length to width of your image determines what size it can be enlarged or reduced to. If you want it a different size than what it works out to be, your image may have to be cropped. For some images, this is not a problem. For others, a compromise must be reached. To get a better idea of what size your image can be printed, go here to our print proportion calculator.

Q: How long will my order take? 
A: Turnaround time depends on the number of prints or scans requested and the degree of complication of a job. We are generally able to turn prints around in 3-4 days. If a proof is needed first, we generally have that ready in two days. If you need retouching, special image correction, or have a volume of work, it will add time to our turnaround.

Q: Do you do rush orders?
A: Still River Editions will do our best to accommodate your deadlines. If you need especially quick turnaround times, a rush order fee of up to 100% might be applied, to be determined at the start of your job.

Q: Can you ship my completed job back to me?
A: Yes we can. We ship via UPS, FEDEX, or US MAIL. Our current preferred shipping method is UPS Ground, which allows for easy tracking and insured for any damages. Please inspect the contents immediately, if any damage is caused by shipping we need to make a claim with the carrier within 10 working days. Shipping charges will be added to your job invoice unless you provide us with your valid shipper account number to be billed to. We can also ship direct to your client or any other address.

Q: What forms of payment do you take?
A: We accept all major credit cards, checks, cash, PayPal, Apple Pay, Google Pay, or pre-approved NET30 accounts.

Q: How do I order reprints?
A: We keep your file archived at no additional fee for easy reprint requests. You may call or e-mail us in a reprint request. We will do our best to match the first prints you had done, but some differences may occur due to different paper batches, ink batches, or updated printing equipment over time. If color matching is critical we recommend getting all your prints done at the same time or have one artist's proof printed for us to keep on file to match with later printing sessions.

Q: Do you offer soft proof profiles for your fine art papers?
A: Yes we do, please e-mail us and we can send them to you. The profiles were designed for use in Photoshop with a color working space of ProPhoto RGB. Settings in soft proof should be "relative color-metric" and "black point compensation" checked. These profiles are only for our color printers and paper combinations, they are custom made. For more information on how to use soft proof profiles see Adobe's website.

Q: What is your policy on copyrights?
A: By choosing to print with Still River Editions, you acknowledge and confirm that you hold the copyright for the artwork being printed. Furthermore, you understand and agree that Still River Editions cannot be held responsible for any content that may infringe upon the copyright of a third party. It is your responsibility to ensure that you have the necessary rights and permissions for the content you submit for printing.

Rest assured that all prints, scans, and final files produced by Still River Editions remain your property. We are committed to respecting your ownership rights, and we will never sell, lease, loan, or reproduce your work without obtaining your explicit permission beforehand.

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Q: I am not local, do you accept work by UPS, FEDEX or US MAIL?
A: We certainly do. We ask that you please use a carrier that allows tracking and insurability. We can not be responsible for items lost or damaged in route to us.

Q: Do I need to make an appointment to come in?
A: In general, no. But if you have a large project that you will need plenty of time to talk to us about, we do recommend setting up an appointment.

Q: Can you ship my completed job back to me?
A: Yes we can. We ship via UPS, FEDEX, or US MAIL. Shipping charges will be added to your job invoice unless you provide us with your valid shipper account number. Our current preferred shipping method is UPS Ground, which allows for easy tracking and insured for any damages. Drop shipment direct to your clients available.

Q: Do you have pre-paid mailers or shipping containers?
A: Sorry, but we do not. Pack your job in a container that will allow for some possible rough handling in route to us, and insure it from damage or loss.

Q: What forms of payment do you take?
A: We accept all major credit cards, checks, cash, PayPal, Apple Pay, Google Pay, or pre-approved NET30 accounts.

Q: Do you offer gift certificates?
A: We sure do, click here.

Q: What if I can not make it during your normal business hours?
A: We have an after hours drop slot located on our side shipping door to drop off negs, small artwork or prints, data CDs or data DVDs, thumb drives, etc. All items are safely inside our building after being deposited. The opening of the slot is 11”x1.5”. If you are picking something up, you have the option of us shipping to you. *Not recommended if your order includes original artwork or photographs.

Q: Can I bring my dog for a visit?
A: Yes, we have a dog friendly lobby area (we also have treats!)

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