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FREQUENTLY ASKED QUESTIONS

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DIGITAL QUESTIONS
BLACK & WHITE TRADITIONAL QUESTIONS
GENERAL QUESTIONS

Q: What is a giclée?
A: A digital print on acid-free, archival paper (i.e. watercolor, canvas, etc) that is imaged using fade-resistant inks that are sprayed onto the media, is a giclée. A giclée does not have to be on canvas. You can call it a giclée or a fine art ink jet print, both are acceptable today--it all depends on how you want to market your prints. (FYI It's pronounced gee-KLAY, but don't sweat the small stuff.) Some common misspellings of giclee (actually, it's properly giclée) – gliche, glichee, gleechay, geeclay, giclie, gicle, gleechee, gilee, glacee, gillee, ciglee.

Q: How much will my print cost?
A: This is the formula to calculate the price of a print

  • LENGTH (inches) x WIDTH (inches) = TOTAL
  • then divide TOTAL by 144 to get TOTAL SQUARE FEET
  • Multiply TOTAL SQUARE FEET x $26 if it's a first print
  • and x $20 if it's an additional print from the same file.

Please note there is a minimum print price charge of 1 ½ square feet. Here is our handy print price calculator to save you from doing some of the math, and here is a price sheet with more common prices.

Q: What are my paper or canvas choices for giclées?
A: You can see what we offer on this page and request samples mailed to you.

Q: I am new to digital printing--how does this work?
A: We either start with a digital file from you, or by making a high resolution scan of your flat artwork or film. You can send us digital files online, bring in media in person, or send us materials in the mail. If you are preparing your digital files for us, please see the information on specs below. The next step involves our own extensive in-house proofing to make sure your image looks its best. Many adjustments are made between the digitization stage and the printing stage, and we do side-by side comparisons under controlled lighting. If you are getting a 16"x20" print or larger, you may look at an 8 1/2"x 11" proof first to approve tone and color (it remains our property as a match print). After you have approved (or declined to receive) proof, we make your final print with extreme attention to detail.

Q: What specs should I follow when I send you a digital file for giclée printing?

  • Resolution of 360 ppi would be best, 8 or 16 bit, at the final size your image will be printed. If not possible, at least 100 ppi is required for a good looking print
  • RGB color mode for color prints, Adobe RGB 1998 Photoshop working color space
  • Grayscale gamma 2.2 Photoshop working color space for black and white prints
  • If borders are required, please add to your image size, or let us know and we can do it for you
  • Flatten any layers, no alpha channels
  • If you can't prepare your own files, we can help you, just give us a call or include detailed instructions on the order form

Q: How many dots per inch do your printers output?
A: Our printers output 2800 dots per inch.

Q: What kinds of original artwork can you reproduce beside photographs? 
A: Still River Editions can scan (digitize) flat artwork up to 40"x60" including but not limited to watercolor, pastel, mixed-media, pen, pencil, paint, charcoal, quilt and fiber art, collage, monoprint, etching, woodcut, linocut, letterpress, silkscreen, encaustic, and pretty much anything that is two-dimensional and has a limited reflectivity. Best to have work scanned before any final heavy varnish is applied. Originals should be removed from framing and matting before scanning.

Q: Do you photograph artwork? 
A: Yes, and no. We do not use a camera, but we do create high-resolution digital images (scans) from your flat artwork up to up to 40"x60" or larger per quote. Some slight dimensionality is ok, but we can't scan sculpture. See the answer to the question above for more information, or click for more information about photographing artwork. Your digital files would take the place of having a slide or other film shot.

Q: What types of media do you accept digital files on?
A: We accept CDs, data DVDs, Compact Flash Cards, USB Jump Drives, and Smart Media Cards.

Q: Can I e-mail a file to Still River Editions?
A: You can, if the file is not too big. Most mail servers, especially AOL, have limits on size of files that can be sent attached to an e-mail. A more reliable way would be to use one of our easy ways to upload . Please contact us first for a code word to use. If you're having trouble, please call or email us and we'll walk you through it.

Q: I am not sure if the file I have will "hold up" to the size print I want, can it be made to any size?
A: Yes and no. File size has something to do with it but there are many other factors involved. The amount of detail in an image, the original ISO setting (if a camera file), the quality of the scan (if a scanned image), the media to be printed on, the expectations of you the artist as to what is acceptable, and the distance the final print will be viewed at. Please call us to discuss your needs. You might need to send us the file first to examine. You can also use this handy megapixel to print chart for assistance.

Q: How should I store or display my prints?
A: For long term storage take them out of their temporary packaging from us (the cardboard backing or envelope) and put them in an archival (acid-free) box, with archival interleaving or use the clear sleeves the prints came in, and store them ONLY with other digital prints of the same type. If framing, use only archival/acid-free materials. Paint, chemical fumes, smoke, and anything that contains an acid will destroy your prints over time, as will UV exposure from sunlight and some indoor lighting. Consider where they're going to be displayed, and pick a framing method that will keep external factors from damaging your print. If you must display prints in less than ideal conditions, just know that their life may be shortened even though we print using archival inks and media.

Q: How should I store my data DVDs?
A: Even if you have requested us to archive your files here, the data DVD we give you is your responsibility to store. When you receive data DVDs from us, keep them in a cool, dark, dry place without excessive humidity or direct sunlight in archival sleeves meant for long-term storage. LABEL THEM! Use only ink approved for writing on data DVD media to write on your disks, or only label their sleeves. For optimum longevity of your files, it is best to transfer your archives to new disks after a number of years. It is also advised to make a duplicate copy of your data DVDs and store off-site at a secure location. They will contain the file(s) we prepared to print your project and will be required to make future prints.

Q: How do I make an edition of a piece of artwork or photograph?
A: Our best advice is to search around on the web and see what your peers are doing, and pick something that works for you. Having an edition means that you need to keep records of how many prints were made, and then faithfully stick to your limit once the edition ends. Sign your work and write the edition number on it (back or front, its up to you). 

Q: Do I need to have a Certificate of Authenticity for editioned giclée prints?
A: In addition to being a legal necessity in some states, many artists and galleries feel that it enhances the value of a print to certify its provenance and give detailed information about the artwork/edition. The certificate should state the number of prints in the edition, which specific number the buyer has purchased, what kind of paper it is printed on, what the original medium was, and should include both the artist's and the printer's signature, the title of the piece, description, and date printed. A number of states require certificates of authenticity to be presented along with the sale of a piece of fine art. For example, Connecticut is not among them, but New York is, so please look into your state's requirements for legal language in your certificates. Still River Editions provides Certificates of Authenticity on request, there is no extra charge. Click thumbnail to see sample.

Q: I have old/damaged photos and/or negatives--what can you do to restore them and make high quality prints?
A: First we have a brief consultation with you to go over what you'd like us to retouch, and we'll give you an estimate on our services ($75 per hour with a 1/2 hour minimum plus scanning and printing costs). We scan (digitize) your original, and then work on it in Photoshop to repair the damage. Prints are priced at our normal prices. Store your originals in dry, dark places, in acid-free materials in order to minimize the progression of damage.

Q: Do you do touchups on blemishes or other problems on digital photos?
A: Yes we do touch ups on blemishes, wrinkles, power lines, bad lawns--you name it, we'll retouch it. Senior and other portraits, weddings, family photos, client work. 

Q: If I leave my original artwork with you, will it be safe?
A: Yes, our facilities are fire/burglar protected and insured. All artwork is protected while stored here in a safe, dry location.

Q: I already have a photo of my artwork, do I need to have it scanned? 
A: In order to make the best possible reproduction of your art, it is recommended to have us scan your original. If you already have a professional-quality photograph (digital or film) of your artwork, we can scan that and work from it. If you still have your original it is best to bring it in along with the film in order to match colors. 

Q: Do you offer print mounting?
A: Still River Editions offers mounting for prints we make on 3/16" Gatorfoam® up to 40"x60" (unfortunately, we can not mount prints not printed by us)

Q: If I print my image at a certain size, why will it be cropped?
A: The ratio of the length to width of your image determines what size it can be enlarged or reduced to. If you want it a different size than what it works out to be, your image may have to be cropped. For some images, this is not a problem. For others, a compromise must be reached. To get a better idea of what size your image can be printed, go here to our print proportion calculator

Q: What is your digital turnaround time? 
A: Turnaround time depends on the number of prints or scans requested and the degree of complication of a job. We are generally able to turn prints around in 3-4 days. If a proof is needed first, we generally have that ready in two days. If you need retouching, special image correction, or have a volume of work, it will add time to our turnaround.

Q: Do you do rush orders?
A: Still River Editions will do our best to accomodate your deadlines. If you need especially quick turnaround times, a rush order fee of up to 100% might be applied, to be determined at the start of your job.

Q: Can you ship my completed job back to me?
A: Yes we can. We ship via UPS, FEDEX, local messenger, or US MAIL. Shipping charges will be added to your job invoice unless you provide us with your valid shipper account number. Our current preferred shipping method is UPS Ground, which allows for easy tracking and insured for any damages. How long will UPS ground service take to get to me, see map.

Q: What forms of payment do you take?
A: We accept all major credit cards, checks, cash, PayPal, Apple Pay, or pre-approved NET30 accounts.

Q: How do I order reprints?
A: We keep your file in our archive. You may call or e-mail us in a reprint request. We will do our best to match the first prints you had done, but some differences may occur due to diffrent paper batches, ink batches, or updated printing equipment. If color matching is critical we recommend getting all your prints done at the same time or have one artist's proof printed for us to keep on file to match with later printing sessions. 

Q: Do you offer soft proof profiles for your papers?
A: Yes we do, please e-mail us and we can send them to you. The profiles were designed for use in Photoshop with a color working space of Adobe RGB. Settings in soft proof should be "relative colormetric" and "black point compensation" checked. These profiles are only for our color prints. For more infomation on how to use soft proof profiles see Adobe's website.

Q: What about copyrights?
A: By printing with Still River Editions, you agree that you are the copyright holder for the work being printed and that we are not liable for work that contains content that infringes on another party's copyright. All prints, scans, and final files retain ownership by you. Still River Editions will never sell, lease, loan, or reprint anything without your permission.

Q: What size print can I make from my digital camera or smart phone?
A: See here for helpful explanation and chart.

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BLACK & WHITE TRADIONAL QUESTIONS-

Q: What is a gelatin silver print?
A: This term refers to traditionally made black and white prints, with a suspension of silver salts in a gelatin base, exposed to light with an enlarger, and then developed in chemistry. Prints can be either resin-coated or fiber-based, but this term more commonly refers to fiber-based prints.

Q: I have some old black and white negatives--what should I do with them?
A: We're happy to work with old negatives, and are one of the few labs in the area who can readily do so. If you have a lot of them, you can have contact sheets made of your negatives to see what you've got, and then choose which to enlarge. We can work with negatives of many discontinued formats in addition to current ones, and we can also make contact prints from glass plate negatives.

Q: I have an old family picture that's damaged--can you fix it?
A: While we can't fix your original, we can do a repair digitally after scanning (digitizing) the original. For more information about your particular circumstances, please give us a call to arrange an estimate in person so we can give you individual attention.

Q: Can you make black and white prints from color negatives?
A: Yes we can. Although to get the best black and white print, there is nothing like a well exposed black and white negative. There is no extra charge to print a black and white from a color negative.

Q: Can you print on other paper or use special paper developer?
A: We'd be happy to talk with you about your needs on a case-by-case basis. It depends on a lot of factors including cost to you, timeline, and our workload already in-house.

Q: If I print my image at a certain size, why will it be cropped?
A: The ratio of the length to width of your image determines what size it can be enlarged or reduced to. If you want it a different size than what it works out to be, your image may have to be cropped. For some images, this is not a problem. For others, a compromise must be reached. To get a better idea of what size your image can be printed, go here to our print proportion calculator.

Q: If I leave my original artwork/prints/negatives with you, will it be safe?
A: All artwork is protected on premises, and is handled with a high standard of professional care. Our facilities are fire/burglar protected and insured.

Q: Do you offer print mounting?
A: We offer mounting for prints we make on 3/16" Gatorfoam® (unfortunately, we can not mount prints not made by us). Get more information for mounting black and white prints here.

Q: What paper surface is recommended for hand coloring?
A: We suggest satin surface for RC prints, and flat matte for fiber-based prints. We need to know prior to starting the prints if it will be hand colored, so that we will adjust our printing to compensate.

Q: What ISOs do you suggest for current black and white films?
A: That's a big question that needs to be discussed with one of our technicians prior to the shoot. Please contact us.

Q: What if I can not make it during your normal business hours?
A: We have an after hours drop slot located on our side shipping door to drop off film for processing or negs for printing.

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GENERAL QUESTIONS - PAYMENT- SHIPPING

Q: I am not local, do you accept work by UPS, FEDEX or US MAIL?
A: We certainly do. We ask that you please use a carrier that allows tracking and insurability. We can not be responsible for items lost or damaged in route to us.

Q: Can you ship my completed job back to me?
A: Yes we can. We ship via UPS, FEDEX, local messenger, or US MAIL. Shipping charges will be added to your job invoice unless you provide us with your valid shipper account number. Our current preferred shipping method is UPS Ground, which allows for easy tracking and insured for any damages. How long will UPS ground service take to get to me? Click on thumbnail of map to see.

Q: Do you have pre-paid mailers?
A: No we do not. Pack your job in a container that will allow for some rough handling in route to us.

Q: What forms of payment do you take?
A: We accept all major credit cards, checks, cash, PayPal, Apple Pay, or pre-approved NET30 accounts.

Q: Do you offer gift certificates?
A: We sure do, click here.

Q: What if I can not make it during your normal business hours?
A: We have an after hours drop slot located on our side shipping door to drop off film, negs, CD/DVDs, thumb drives, etc. All items are safely inside our building after being deposited.

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