Frequently asked questions

Q: What is a giclée?
A: We feel that any digital print on archival papers (i.e. watercolor, canvas, etc) that is imaged using inks that are sprayed onto the media, is a giclée. There are some that say only a giclée can be made on an Iris brand printer. The Iris printer was the first technology to produce a giclée. Mostly the use of the word in the "art world' is a branding/marketing strategy. You can call it a giclée or an ink jet print, both are acceptable today.

Q: What types of media do you accept digital files on?
A: We accept CDs, DVDs, Compact Flash Cards, USB Jump Drives, and Smart Media Cards.

Q: Can I e-mail a file to Still River Editions?
A: You can, if the file is not too big. Most mail servers, especially AOL, have limits on size of files that can be sent attached to an e-mail. A more reliable way would be to use our Drag and Drop application, there is no file size limit.

Q: I am not sure if the file I have will "hold up" to the size print I want, can it be made to any size?
A: Yes and no. File size has something to do with it but there are many other factors involved. The amount of detail in an image, the original ISO setting (if a camera file), the quality of the scan (if a scanned image), the media to be printed on, the expectations of you the artist as to what is acceptable, and the distance the final print will be viewed at. Please call us to discuss your needs.

Q: How should I store or display my prints?
A: For long term storage take them out of their temporary packaging from us, and put them in an archival (acid-free) box, with archival interleaving and stored ONLY with other digital prints of the same type. If framing, use only archival/acid free materials. Paint, chemical fumes, smoke--anything that contains an acid--will destroy your prints over time, as will UV radiation from sunlight and some indoor lighting. Consider where they're going to be displayed, and pick a framing method that will keep these harmful pollutants out. If you must display prints in less than ideal conditions, just know that their life may be shortened.

Q: How should I store my CDs or DVDs?
A: When you receive CDs or DVDs from us, keep them in a cool, dark, dry place without excessive humidity or direct sunlight in archival sleeves meant for long-term storage. Use only ink approved for writing on unlabeled CD-R or DVD-R media to label your disks, or only label their sleeves. For optimum longevity of your files, it is best to transfer your archives to new disks after a number of years. It is also advised to make a duplicate copy of your CDs or DVDs and store off-site at a secure location. They will contain the file(s) we prepared to print your project and will be required to make future prints.

Q: Do I need to have a Certificate of Authenticity for editioned prints?
A: In addition to being a legal necessity in some states, many artists and galleries feel that it enhances the value of a print to certify its provenance and give detailed information about the artwork/edition. The certificate should state the number of prints in the edition, which specific number the buyer has purchased, what kind of paper it is printed on, what the original medium was, and should include both the artist's and the printer's signature, the title of the piece, description, and date printed. A number of states require certificates of authenticity to be presented along with the sale of a piece of fine art. For example, Connecticut is not among them, but New York is, so please look into your state's requirements for legal language in your certificates. Still River Editions provides Certificates of Authenticity on request, there is no extra charge.

Q: If I leave my original artwork with you, will it be safe?
A: Yes, our facilities are fire/burgular protected and insured. All artwork is stored in protective archival plastic bags while here.